# Bot Action: Looping a conversation

**URL:** <https://community.hubspot.com/t/bot-action-looping-a-conversation/10373>\
**Category:** Lead Capture Tools\
**Created:** [September 25, 2018, 1:39pm UTC](https://community.hubspot.com/t/bot-action-looping-a-conversation/10373 "2018-09-25T13:39:55Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![OliverJD](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/oliverjd/32/48852_2.png) [@OliverJD](https://community.hubspot.com/u/OliverJD)\
**Post date:** [September 25, 2018, 1:39pm UTC](https://community.hubspot.com/t/bot-action-looping-a-conversation/10373/1 "2018-09-25T13:39:55Z")

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I’ve hit a stumbling block whilst creating a bot in that I cannot have a question loop back around for itself. For example “Which questions do you have about this product?”

A - How much is the product?

B - How much will the product last?

C - How does the product work?

D - Something else

What I’d like is for somebody to ask A, B, or C, and then the question to loop back around and offer the same answers, and on a user hitting D, a new series of questions opens up.

Currently I’m hit by the boundary “Must collect user information” but there is no user information to collect, and I can’t create the bot as I would like it to be created.

Is there a work around, or any plan to update this feature?

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**Author:** ![Phil\_Vallender](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/phil_vallender/32/48924_2.png) [@Phil\_Vallender](https://community.hubspot.com/u/Phil_Vallender)\
**Post date:** [September 26, 2018, 10:35pm UTC](https://community.hubspot.com/t/bot-action-looping-a-conversation/10373/2 "2018-09-26T22:35:23Z")

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Hi @OliverJD

After you display the answer to questions A - C (I preusme these are scripted responses) have you tired adding a bot message action with a quick response along the lines of ‘start over’ and then linking that if/then branch back to the original questions?

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<div class="post-metadata">

**Author:** ![OliverJD](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/oliverjd/32/48852_2.png) [@OliverJD](https://community.hubspot.com/u/OliverJD)\
**Post date:** [September 27, 2018, 8:03am UTC](https://community.hubspot.com/t/bot-action-looping-a-conversation/10373/3 "2018-09-27T08:03:51Z")

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Hey Phil,

Yeah, these are scripted responses.

No dice with linking back as I would need to collect user input to connect back to itself - and there is no input to be collected, so I’m stuck.

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<div class="post-metadata">

**Author:** ![Phil\_Vallender](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/phil_vallender/32/48924_2.png) [@Phil\_Vallender](https://community.hubspot.com/u/Phil_Vallender)\
**Post date:** [September 27, 2018, 9:20am UTC](https://community.hubspot.com/t/bot-action-looping-a-conversation/10373/4 "2018-09-27T09:20:26Z")

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Hi @OliverJD

Forgive me if I’m getting the wrong end of the stick here, but it sounds similar to something we did recently. Here’s a screencap:

 ![Bots (1).png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/8/819b71e49ead25674c9a8a36f7b07a216cb13833.png)

The first action has no user input, but the second one does.

Does that help?

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<div class="post-metadata">

**Author:** ![OliverJD](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/oliverjd/32/48852_2.png) [@OliverJD](https://community.hubspot.com/u/OliverJD)\
**Post date:** [September 27, 2018, 9:42am UTC](https://community.hubspot.com/t/bot-action-looping-a-conversation/10373/5 "2018-09-27T09:42:14Z")

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Looks like it would work, but still could be better, I think.

Hoping that the developers pick up on this tweak!

Thanks for the suggestion - I’ll action this to see how it works in practise.