# Blocked Account

**URL:** <https://community.hubspot.com/t/blocked-account/50003>\
**Category:** Sales Email\
**Tags:** free\
**Created:** [January 19, 2022, 6:30am UTC](https://community.hubspot.com/t/blocked-account/50003 "2022-01-19T06:30:14Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![GabChinaTeam](https://avatars.discourse-cdn.com/v4/letter/g/7ea924/32.png) [@GabChinaTeam](https://community.hubspot.com/u/GabChinaTeam)\
**Post date:** [January 19, 2022, 6:30am UTC](https://community.hubspot.com/t/blocked-account/50003/1 "2022-01-19T06:30:14Z")

</div>

Hi,

Recently we have noted that our account has been blocked, we would like to know how we can be able to unlock our account, and receive full access to the whole tools.

Regards,

Gab China Team

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<div class="post-metadata">

**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [January 19, 2022, 6:35am UTC](https://community.hubspot.com/t/blocked-account/50003/2 "2022-01-19T06:35:38Z")

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Hi @GabChinaTeam,

This knowledge base article explains why your account might be suspended: [https://knowledge.hubspot.com/account-settings/account-suspension-faq](https://knowledge.hubspot.com/account-settings/account-suspension-faq)

HubSpot uses automated systems to make sure that all users are following HubSpot’s [Acceptable Use Policy](https://legal.hubspot.com/acceptable-use)and [Terms of Service](https://legal.hubspot.com/terms-of-service). If suspicious activity is detected at sign-up or when using the platform, access to certain features will be temporarily suspended. A member of HubSpot’s team will review the details of the suspension, the information you provide, and your account to make a final decision.

For free CRM accounts the suspended tool will remain locked after sending is suspended, unfortunately. Only paid accounts (Marketing Hub Starter or higher) can appeal the suspension. While the suspended tool will remain locked, you can continue to use the other tools in HubSpot.

Best regards!

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<div class="post-metadata">

**Author:** ![GabChinaTeam](https://avatars.discourse-cdn.com/v4/letter/g/7ea924/32.png) [@GabChinaTeam](https://community.hubspot.com/u/GabChinaTeam)\
**Post date:** [January 20, 2022, 1:40am UTC](https://community.hubspot.com/t/blocked-account/50003/3 "2022-01-20T01:40:30Z")

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Hi,

Thanks for your reply. But actually we are a paid account but we just received this.

Any solution for this problem.

 ![Screen Shot 2022-01-20 at 9.37.07 AM.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/0/2/0287fe7ee74eaeae1914181e6b534bbb511eae5a.png)

Regards,

Gab China Team

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<div class="post-metadata">

**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [January 20, 2022, 5:31am UTC](https://community.hubspot.com/t/blocked-account/50003/4 "2022-01-20T05:31:47Z")

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Hi @GabChinaTeam,

After a final decision is made on your account, any impacted tools will remain locked. You can still use the other tools in your HubSpot account.

I’m sorry to be the bearer of bad news: Unfortunately there isn’t anything you can do about that after this final decision.

Best regards