# Block User from Chat **URL:** \ **Category:** HubSpot Ideas\ **Tags:** conversations-inbox\ **Created:** [January 2, 2020, 10:19pm UTC](https://community.hubspot.com/t/block-user-from-chat/17876 "2020-01-02T22:19:10Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![JLa-as](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jla-as/32/27089_2.png) [@JLa-as](https://community.hubspot.com/u/JLa-as)\ **Post date:** [January 3, 2022, 4:33am UTC](https://community.hubspot.com/t/block-user-from-chat/17876/21 "2022-01-03T04:33:16Z")
Would be better if this is implemented soon. ---
**Author:** ![skiingmadman](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/skiingmadman/32/41549_2.png) [@skiingmadman](https://community.hubspot.com/u/skiingmadman)\ **Post date:** [January 18, 2022, 1:10pm UTC](https://community.hubspot.com/t/block-user-from-chat/17876/22 "2022-01-18T13:10:51Z")
Agree with all those concerned about the lack of control and anonymity the hubspot inbox enables. ---
**Author:** ![DoraMeleg](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dorameleg/32/76463_2.png) [@DoraMeleg](https://community.hubspot.com/u/DoraMeleg)\ **Post date:** [February 10, 2022, 11:16am UTC](https://community.hubspot.com/t/block-user-from-chat/17876/23 "2022-02-10T11:16:51Z")
This was requested more than a year ago, and was planned for 2021. Still no news? ---
**Author:** ![AHethcote](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ahethcote/32/69256_2.png) [@AHethcote](https://community.hubspot.com/u/AHethcote)\ **Post date:** [March 10, 2022, 11:29pm UTC](https://community.hubspot.com/t/block-user-from-chat/17876/24 "2022-03-10T23:29:29Z")
Hi @tilly Is there any update to this? We would really love this feature as we get a lot of bot traffic through the chat. ---
**Author:** ![NicoleJ](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/nicolej/32/76591_2.png) [@NicoleJ](https://community.hubspot.com/u/NicoleJ)\ **Post date:** [March 19, 2022, 2:52pm UTC](https://community.hubspot.com/t/block-user-from-chat/17876/25 "2022-03-19T14:52:47Z")
+1 ---
**Author:** ![system](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/system/32/124_2.png) [@system](https://community.hubspot.com/u/system)\ **Post date:** [May 16, 2022, 7:10am UTC](https://community.hubspot.com/t/block-user-from-chat/17876/26 "2022-05-16T07:10:13Z")
. ---
**Author:** ![AAeschlimann](https://avatars.discourse-cdn.com/v4/letter/a/3ec8ea/32.png) [@AAeschlimann](https://community.hubspot.com/u/AAeschlimann)\ **Post date:** [June 14, 2022, 11:52am UTC](https://community.hubspot.com/t/block-user-from-chat/17876/27 "2022-06-14T11:52:39Z")
Great idea - would save a lot of ressources. ---
**Author:** ![Rongen](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/rongen/32/69811_2.png) [@Rongen](https://community.hubspot.com/u/Rongen)\ **Post date:** [July 15, 2022, 9:19am UTC](https://community.hubspot.com/t/block-user-from-chat/17876/28 "2022-07-15T09:19:29Z")
It’s 2022 - any update for this? ---
**Author:** ![Hydro](https://avatars.discourse-cdn.com/v4/letter/h/4da419/32.png) [@Hydro](https://community.hubspot.com/u/Hydro)\ **Post date:** [August 7, 2022, 10:55pm UTC](https://community.hubspot.com/t/block-user-from-chat/17876/29 "2022-08-07T22:55:08Z")
Salesforce FreshChat CrispChat LiveChat DriftChat CollectChat and even Zoho all allow their customers to block abusive users from chat. And we pay a premium to keep reading and processing this spam? Is HubSpot not recording the IP address of a user entering a message into a chat window? Does this feature require an entire rewrite of the chat module? ---
**Author:** ![TC\_MI](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/tc_mi/32/22074_2.png) [@TC\_MI](https://community.hubspot.com/u/TC_MI)\ **Post date:** [August 23, 2022, 7:53pm UTC](https://community.hubspot.com/t/block-user-from-chat/17876/30 "2022-08-23T19:53:48Z")
Agree, this is a basic function that should be available, and is available in other Live Chat software. We previously used Pure Chat and had the ability to block. ---
**Author:** ![CCompteprinci](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ccompteprinci/32/99782_2.png) [@CCompteprinci](https://community.hubspot.com/u/CCompteprinci)\ **Post date:** [September 22, 2022, 9:15am UTC](https://community.hubspot.com/t/block-user-from-chat/17876/31 "2022-09-22T09:15:42Z")
Is there a date set for this change? Thanks in advance ---
**Author:** ![APineiro2](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/apineiro2/32/197279_2.png) [@APineiro2](https://community.hubspot.com/u/APineiro2)\ **Post date:** [December 28, 2022, 6:28pm UTC](https://community.hubspot.com/t/block-user-from-chat/17876/32 "2022-12-28T18:28:28Z")
Any updates on when we can expect this feature? We are getting more and more phishing messages through our Live Chat. ---
**Author:** ![jfreeley](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jfreeley/32/25270_2.png) [@jfreeley](https://community.hubspot.com/u/jfreeley)\ **Post date:** [February 23, 2023, 4:47pm UTC](https://community.hubspot.com/t/block-user-from-chat/17876/33 "2023-02-23T16:47:16Z")
This is something that I’d love to see added. It sounds like this is a best practice for site and data integrity. ---
**Author:** ![AVChrista](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/avchrista/32/39401_2.png) [@AVChrista](https://community.hubspot.com/u/AVChrista)\ **Post date:** [April 18, 2023, 5:09pm UTC](https://community.hubspot.com/t/block-user-from-chat/17876/34 "2023-04-18T17:09:41Z")
Would love to see this feature become a reality! ---
**Author:** ![bjoernshw](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/bjoernshw/32/82797_2.png) [@bjoernshw](https://community.hubspot.com/u/bjoernshw)\ **Post date:** [August 22, 2023, 12:29pm UTC](https://community.hubspot.com/t/block-user-from-chat/17876/35 "2023-08-22T12:29:39Z")
woul be helpful if implemented soon. ---
**Author:** ![JMartin9](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jmartin9/32/88643_2.png) [@JMartin9](https://community.hubspot.com/u/JMartin9)\ **Post date:** [August 24, 2023, 12:57pm UTC](https://community.hubspot.com/t/block-user-from-chat/17876/36 "2023-08-24T12:57:47Z")
Any updates on this? Sadly we’ve had an individual missappropriate the livechat on our website for the last couple of weeks. I’d also appreciate any pointers towards a workaround if anyone knows anything 🙂 ---
**Author:** ![VArmstrong](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/varmstrong/32/95715_2.png) [@VArmstrong](https://community.hubspot.com/u/VArmstrong)\ **Post date:** [August 24, 2023, 1:47pm UTC](https://community.hubspot.com/t/block-user-from-chat/17876/37 "2023-08-24T13:47:25Z")
If you show HubSpot support the chat then they can find and manually block the IP address. Clearly, your nuisance person can use other devices but if you persist in getting them blocked we find they go away eventually ---
**Author:** ![KGreene3](https://avatars.discourse-cdn.com/v4/letter/k/f1d935/32.png) [@KGreene3](https://community.hubspot.com/u/KGreene3)\ **Post date:** [October 26, 2023, 5:26pm UTC](https://community.hubspot.com/t/block-user-from-chat/17876/38 "2023-10-26T17:26:30Z")
Would love to see this become an option. It helps to block but that does nothing when the prank chatter comes back under a different email alias. ---
**Author:** ![ScottKiessig](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/scottkiessig/32/104913_2.png) [@ScottKiessig](https://community.hubspot.com/u/ScottKiessig)\ **Post date:** [January 5, 2024, 6:46pm UTC](https://community.hubspot.com/t/block-user-from-chat/17876/39 "2024-01-05T18:46:03Z")
Any update? 2021 plans… but its now 2024. ---
**Author:** ![SVitale8](https://avatars.discourse-cdn.com/v4/letter/s/db5fbb/32.png) [@SVitale8](https://community.hubspot.com/u/SVitale8)\ **Post date:** [February 7, 2024, 8:58pm UTC](https://community.hubspot.com/t/block-user-from-chat/17876/40 "2024-02-07T20:58:55Z")
We get a lot of spam users trying to sell to us and simply bombard us with gmails and other personal domains. It would be great for users to have to input their email to gain access to the chat. And then we can block things like domain and limit to business-only emails (if that fits our needs). More personalization on the chat feature is definitely needed. [Previous page](https://community.hubspot.com/t/block-user-from-chat/17876.md?page=1) [Next page](https://community.hubspot.com/t/block-user-from-chat/17876.md?page=3)