Hi @auto_mate and everyone,
I know this is an older thread but I want to share how this can be approached.
Blocking freemail contacts from submitting a website form
This can be achieve easily by editing a form, clicking into the Email field and then checking the Block free email providers option in the left sidebar.
Creating a list of freemail contacts in the CRM
HubSpot has collected all freemail domains from the option above on this page: Domains blocked from form submissions
Copy and paste all of these domains into an Excel sheet and fill a second column with semicolons:
Next, create an active list (Menu > Contacts > Lists > Create list > Contact-based > Active List) and set up a filter for Contact properties > Email domain. Copy columns A and B from the Excel sheet and paste them into this field. HubSpot will interpret the semicolon as a separator.
Caution: This is a lot of information, browsers are known to crash or lag. If your browser does crash, copy and paste in batches.
You can of course use any other freemail list available online. The HubSpot one is simply very easily accessible.
Sending a different follow-up to freemail contacts
cc @twandeleijer @josephLayden @MBrunelWalker
It is not possible to send a different follow-up in free or Starter portals. These subscriptions only offer one follow-up email. A Professional subscription with workflows is needed for this.
If you do have access to workflows, you can use and reference the list from the previous step. A simple workflow could look like this:
A few notes:
- Lists always take a moment to populate. There is a chance that a contact might arrive at the if/then branch before being “noticed” by the list. A short one-minute delay can solve for this.
- If you have a double opt-in set up and your email workflows are “waiting” for contacts to confirm their email address, the delay is usually not needed. While the contact is confirming their email address (double opt-in), the list can find and include the contact.
- If you want to avoid the issue altogether, you would have to copy and paste the values (including semicolons) right into a workflow filter, see below. In that case, you would have to copy/paste the domains every time (or clone the workflow).
Bonus
In Professional portals, you can use the freemail domain list created above for some informative custom reports.
Hope this helps!