Personally, I believe this is a must-have. HS has already added this functionality elsewhere in the product. I can block free emails from forms, how are conversations different?
Think about all the businesses wanting to use bots to book demos. What salesperson is going to be pumped to give a demo blind to a _@gmail.com contact? The company domain adds a ton of value to the sales process. I’m really surprised this isn’t in hs-conversations.
WHO is the feature for?
Salespeople - business development
WHAT product/tool does it improve?
HubSpot Messages
What is the GOAL?
Qualification: increase lead quality, decrease time wasted
How would this add VALUE?
It would save the sales team some serious time and transfer value directly back to the user who’s given up their *SUPER-SECRET* business email address. It would give them a leg up on getting to knowing who the company is. It would technically provide the website. It would give the salesperson a jumpstart on searching LinkedIn for this person. john.brown@gmail.com would be a complete waste. jbrown@acme.com is better. Buyers expect really personalized demos and experiences. They’re always going to try to through that Gmail address at a salesperson without really considering how that puts their demo experience at a disadvantage. I’d much prefer to have the user give the business email over the free email. 100% every time.
Do you have any EXAMPLES (other products / diagrams / screenshots)
Drift gives users this ability. I can specifically enter all free emails as an invalid domain and cycle the question back to the email capture.