Agreed. There is no way we could risk missing a chat due to missing a 3 second notification. We have switched Live Chat off because of this issue. Really, who sits in front of a single browser tab all day?? I don’t see how the current setup could fit any use case.
Also strange that I can’t even set OSX up to catch this notification as an alert (which would remain until I clear it).
We are unable to use Messages until this is resolved.