Yes, this is needed! We have missed several chats out of the gate which is making us second guess this feature. Please make this a priority. I could see a lot of customers dropping this if its not added asap. The issue is the desktop notification still looks like any other notification and we also get other notification in the corner of the desktop from other apps. The issue is, it lacks visibility. It would be great if the chat window popped up on the desktop to clearly show there is an active chat.
My thoughts.
Amy