Hi HubSpot Team,
We often merge multiple tickets and call logs for ongoing customer issues, and the conversation timeline becomes very cluttered and difficult to follow. It becomes hard to identify the latest customer email among merged tickets, call notes, and reassignment history.
A helpful improvement would be the ability to filter:
Emails only
Calls only
Notes/Internal activity only
This would make it much easier for support teams to navigate conversations and quickly find the latest customer response.
If there is already a feature or recommended way to better organize or view merged tickets, please let us know how this can be done.
Best regards,
Adhitya
Hi @adhitya7043,
Not specific to merged tickets, but: You can filter ticket activity timelines by whatever activities you’d like to see: Filter activity index pages and record timelines
Best regards!