Could you suggest the ideas on how can I log the product request within a contact record mainly how can I efficiently record and track product requests tied to individual contacts in their respective records? We want to identify which product requests are most commonly made and which contacts have requested them. This information will help us filter lists of people who have expressed interest in specific product requests, in case those products are released.
Hey @Versha there’s a few different ways you could do this. When a customer logs a product request, is it through a ticket? If so, it might be good to create a new ticket pipeline also for product requests. You could then attach the contacts to an open product/feature request ticket to measure who and how many people have requested that specific product.
Another option may be to use custom objects with associations to contacts. You could have a custom object for your product requests and associate contacts to that object to measure the request and contacts.