Being able to create a new email thread / conversation from the Helpdesk Conversations window

HubSpot Ideas
1

Currently the only way to add a new conversation to a ticket is to either create a new ticket + merge the new ticket with the existing ticket OR go to the record view of the ticket and create a new email chain from there.

It would be much more streamlined if we could create a new email thread / conversation from the window we are already replying to people from - the Helpdesk Conversation view

2

Hi @jzubov , thanks for taking the time to submit this feedback! We recently shipped this set of changes which makes it possible to start new conversations on existing tickets directly from help desk: Updates to Starting & Viewing Multiple Conversations on a Ticket in Help Desk