Good afternoon. I am working to set up my HubSpot integration add-in with my Outlook, and it hasn’t started tracking my emails yet. Is there supposed to be a BCC that shows up when creating a new email that indicates HubSpot is tracking my emails?
Thank you.
Hi @KMacDonald216,
Yes, once you click the Log to CRM checkbox, HubSpot should auto-populate the BCC field.
If that’s not happening, I’d recommend checking out this troubleshooting article from the knowledge base.
Hope this helps!
Also, you should check your extension settings as sometimes, it has been set to not track and not log by default.
Simply going in and making sure those are on by default can fix the issue.
Below is an example of how it looks in Gmail but, Outlook is similar.
Also, are you Outlook or Office 365? Sometimes, people say Outlook but mean the other.
