Hi @JWilliamsFTTS,
Love this, that’s exactly what the Community is about, thank you!
I’d be happy to put you in touch with some of our our Top Experts and our Community Members who also use this integration “ConnectWise PSA”:
Hi @waj, @candiceann, @FransLeys, @acohen32, @GCampbell1, @johnelmer, @GreyHamilton are you still using this integration?
If yes, can you share your best practices, tips and experience with it to help @JWilliamsFTTS, please?
Also, if anybody else has anything to add and/or share, please feel free to join in the conversation 
Thank you so much 
and have a brilliant day!
Best,
Bérangère