Back to timeline button on record view – option to disable or bypass

Smart CRM & Sales Hub CRM
1

We’ve recently started seeing the new “Back to timeline” behavior on CRM records (contacts/companies/deals/tickets).

For our team, this adds extra, unnecessary clicks. Most of the time we just want the full Activities timeline to stay visible while we quickly open and close individual emails, notes, and calls. The new behavior focuses on a single activity and forces us to click “Back to timeline” to return, which slows down high‑volume users who live in the CRM all day.

It would be very helpful to have:
- A setting at the user or account level to disable this behavior, OR
- An option to always keep the Activities timeline view “sticky” without showing the Back to timeline state

Can this be reverted back to the old way or have an option to disable?

2

Hi @lyle.deayton,

The best place for these requests, monitored by the product team, is the ideas section of the community: https://community.hubspot.com/c/hubspot-ideas/59

Best regards

3

Hi @lyle.deayton @karstenkoehler
I agree this would be a worthwhile improvement. For teams that spend most of the day working in CRM records, even a single extra click adds up quickly. I haven’t seen a setting to restore the previous behavior, so having a user- or account-level preference to choose between the new experience and the classic timeline would give teams much more flexibility without affecting those who prefer the current view.