I would like to have a field where I could see the average time it takes a contact to complete the goal of a specific workflow.
I already utilise use the lifecycle stage for leads in our sales process and the time that they take to become a sales qualified lead and/or a customer.
However, once our contacts become a customer there are several other steps that the individual needs to complete. We use workflows all throughout the customer journey, but there is currently no way to see the average time it takes contacts to complete a specific workflow goal.