# average email response time for your users

**URL:** <https://community.hubspot.com/t/average-email-response-time-for-your-users/104707>\
**Category:** HubSpot Ideas\
**Tags:** conversations-inbox\
**Created:** [April 12, 2024, 1:30pm UTC](https://community.hubspot.com/t/average-email-response-time-for-your-users/104707 "2024-04-12T13:30:54Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![LPirovano](https://avatars.discourse-cdn.com/v4/letter/l/7c8e57/32.png) [@LPirovano](https://community.hubspot.com/u/LPirovano)\
**Post date:** [April 12, 2024, 1:30pm UTC](https://community.hubspot.com/t/average-email-response-time-for-your-users/104707/1 "2024-04-12T13:30:54Z")

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I’m working as admissions manager in a spanish language school.

In order to measure the efficiency of my team, I would like to know if there is a way to calculate the average email response time for your users on all emails and not simply the **first** email response time.

I contacted the support and i’ve been told that this feature is not currently available. At this time, HubSpot doesn’t have a report for overall response time (vs just first response time). This report can currently not be created.

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**Author:** ![ARaut1](https://avatars.discourse-cdn.com/v4/letter/a/7c8e57/32.png) [@ARaut1](https://community.hubspot.com/u/ARaut1)\
**Post date:** [May 14, 2024, 12:31pm UTC](https://community.hubspot.com/t/average-email-response-time-for-your-users/104707/2 "2024-05-14T12:31:29Z")

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need this too.

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**Author:** ![BFleming1](https://avatars.discourse-cdn.com/v4/letter/b/ac8455/32.png) [@BFleming1](https://community.hubspot.com/u/BFleming1)\
**Post date:** [August 6, 2024, 10:59am UTC](https://community.hubspot.com/t/average-email-response-time-for-your-users/104707/3 "2024-08-06T10:59:39Z")

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+1

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**Author:** ![AMachura](https://avatars.discourse-cdn.com/v4/letter/a/ce73a5/32.png) [@AMachura](https://community.hubspot.com/u/AMachura)\
**Post date:** [August 6, 2024, 11:18am UTC](https://community.hubspot.com/t/average-email-response-time-for-your-users/104707/4 "2024-08-06T11:18:04Z")

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+1

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**Author:** ![bendonahower](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/bendonahower/32/50849_2.png) [@bendonahower](https://community.hubspot.com/u/bendonahower)\
**Post date:** [May 29, 2026, 12:25pm UTC](https://community.hubspot.com/t/average-email-response-time-for-your-users/104707/5 "2026-05-29T12:25:51Z")

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We built a tool that does this for sales / one to one emails in HubSpot.

 ![bendonahower_0-1780057509042.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/5/1/5110cc9b15d89ae0a9fe5eaaae740fa09c3ed4c7.png)

 ![bendonahower_0-1780057715310.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/f/e/fe8f0307f67c35c626b5e4a3d2018b4ca11d42b0.png)