# average call duration

**URL:** <https://community.hubspot.com/t/average-call-duration/48202>\
**Category:** Dashboards & Reporting\
**Tags:** enterprise\
**Created:** [December 8, 2021, 4:12pm UTC](https://community.hubspot.com/t/average-call-duration/48202 "2021-12-08T16:12:34Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![JDavies7](https://avatars.discourse-cdn.com/v4/letter/j/ed8c4c/32.png) [@JDavies7](https://community.hubspot.com/u/JDavies7)\
**Post date:** [December 8, 2021, 4:12pm UTC](https://community.hubspot.com/t/average-call-duration/48202/1 "2021-12-08T16:12:34Z")

</div>

Does HubSpot measure call duration from the start of dialing or from answer?

---

<div class="post-metadata">

**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [December 8, 2021, 6:30pm UTC](https://community.hubspot.com/t/average-call-duration/48202/2 "2021-12-08T18:30:13Z")

</div>

Hi @JDavies7,

Just tested this in my own portal with a few calls: The measurement of the duration started with the answer (person picking up or voicemail). Reports on call duration will thus also “ignore” the dialing phase.

Best regards!