# Availability per Channel

**URL:** <https://community.hubspot.com/t/availability-per-channel/137676>\
**Category:** HubSpot Ideas\
**Tags:** user-management-permissions, help-desk\
**Created:** [August 8, 2025, 9:16am UTC](https://community.hubspot.com/t/availability-per-channel/137676 "2025-08-08T09:16:14Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![NickOlsen](https://avatars.discourse-cdn.com/v4/letter/n/e79b87/32.png) [@NickOlsen](https://community.hubspot.com/u/NickOlsen)\
**Post date:** [August 8, 2025, 9:16am UTC](https://community.hubspot.com/t/availability-per-channel/137676/1 "2025-08-08T09:16:14Z")

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it is currently not possible to set agent availability per channel (e.g. able to have 3 chats, 1 call and 5 emails). Adding this will significantly help with managing Service requests and setting agent availability