Hi @OliviaReed3 and thanks for your contribution to the HubSpot Community!
Could you please share more details on how this app addresses a specific gap or challenge you’ve encountered with HubSpot’s customer agent? If possible, screenshots or examples would be really helpful for other Community Members to better understand how it works and how it can add value.
Also, @jackpeter2, have you had a chance to try Breeze Customer Agent? I’d love to hear your thoughts!
For everyone’s reference, Breeze Customer Agent acts as a 24/7 AI Concierge, supporting every stage of the customer journey with a single agent that works across marketing, sales, and service.
Hope this information helps!
Wishing you all a wonderful weekend! 
Bérangère