Automation platform keeps assigning tickets to wrong person.

Service Hub Tickets & Conversations
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1

Hi all,

Recently I changed a company(client) old owner to a new owner. However, the automation platform keeps assigning new tickets from this specific company to the old owner.

I have also checked all the customer emails from this company and they are all set to the new owner.

Any ideas?

Thanks in advance.

2

Hi @DRasaitear,

Could you navigate to the ticket record, click the “View all properties” button in the left sidebar and search for “ticket owner”?

When you hover over the search result, a “Details” button should appear. When you click it, a sidebar will open. Can you share a screenshot of that sidebar?

Best regards

3

Hi @karstenkoehler

Here’s the screenshot:

DRasaitear_0-1643022037269.png
DRasaitear_0-1643022037269.png681×765 42.1 KB

Thanks

4

Thanks @DRasaitear, well that’s not as useful as I expected, haha. I’d recommend taking this to HubSpot support (purple help widget in the bottom right corner of the HubSpot app).

Best regards!

5

Thanks for your help!

Will do.

Kind regards,

Declan