# Automation not working

**URL:** <https://community.hubspot.com/t/automation-not-working/123232>\
**Category:** Email Marketing Tool\
**Tags:** marketing, email-deliverability\
**Created:** [January 2, 2025, 6:15pm UTC](https://community.hubspot.com/t/automation-not-working/123232 "2025-01-02T18:15:44Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![HPoirier](https://avatars.discourse-cdn.com/v4/letter/h/77aa72/32.png) [@HPoirier](https://community.hubspot.com/u/HPoirier)\
**Post date:** [January 2, 2025, 6:15pm UTC](https://community.hubspot.com/t/automation-not-working/123232/1 "2025-01-02T18:15:44Z")

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I have a follow up email after someone submits a demo request. I have been testing it but the email does not send. The workfow is on and published. How do I troubleshoot?

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [January 2, 2025, 6:18pm UTC](https://community.hubspot.com/t/automation-not-working/123232/2 "2025-01-02T18:18:03Z")

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Hi @HPoirier,

Troubleshooting starts on the details page: [Understand your workflow details page](https://knowledge.hubspot.com/workflows/understand-your-workflow-details-page)

Here you can check whether the record enrolled, if they didn’t, why, if they completed workflow actions etc.

If you need help interpreting, please share a screenshot of the actions log, enrolment criteria and of your workflow actions.

Best regards

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**Author:** ![Jigar\_Thakker](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jigar_thakker/32/63606_2.png) [@Jigar\_Thakker](https://community.hubspot.com/u/Jigar_Thakker)\
**Post date:** [January 2, 2025, 6:54pm UTC](https://community.hubspot.com/t/automation-not-working/123232/3 "2025-01-02T18:54:46Z")

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Hi @HPoirier ,

Can you ensure if the trigger is set to enroll contacts when they submit the form and see if the action to send the email is correctly selected and activated in the workflow, and also see if there’s any conditional logic that’s blocking the email from being sent.

Check the workflow history to see if there are any errors or logs indicating why the email was not sent? Look for any skipped or failed actions in the history and send screenshots of the same so we can see how to resolve it.

Here’s a troubleshoot resource for your reference: [Link](https://knowledge.hubspot.com/workflows/troubleshoot-common-workflow-errors)

If this helps, feel free to mark it as the solution ✔

and give it an upvote 👍

!

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**Author:** ![CDeMares](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/cdemares/32/22707_2.png) [@CDeMares](https://community.hubspot.com/u/CDeMares)\
**Post date:** [January 2, 2025, 8:52pm UTC](https://community.hubspot.com/t/automation-not-working/123232/4 "2025-01-02T20:52:27Z")

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Hi there,

Just a heads-up: make sure that the contacts submitting the form are set as _marketing contacts_. If they’re not, they won’t receive any marketing emails sent through workflows.

If the limitation is related to marketing contacts, I would pull these contacts into a list and use a sequence as a workaround.

Quick question: are you building the workflow directly through the form’s automation settings, or is it a separate workflow? I’d recommend creating a separate workflow for better flexibility and control.