Automatically Sync a Hubspot & Jira Ticket

Developer Support APIs & Integrations
1

Hi there,

we use the HS <> Jira integration for our customer support. In case there is a ticket (Hubspot) that needs to be resolved by the software team, this ticket gets classified with the property Tier = “T3” which is enrolling the ticket into a workflow that will generate a ticket in Jira for the software team.

Additionally, those tickets need to be synced so that our customer support team will get notified when the software team responds. Here we are using the procedure explained in this article.

My question is: is there a way to automatically sync the tickets without the manual step to link them in Hubspot? I found tools that claim to do that, thus, I assume there is a way to solve that via API.

Thanks in advance for help,

Daniel

2

Same problem here, it’s super annoying to press on the “Sync Jira Comments” button every time.

Hope someone has ideas :slightly_smiling_face:

3

Here to say the same thing. Please add a workflow action or default setting for this! Very mundane and annoying task for so many tickets. Thanks.

4

Hello! We have been working on HubSpot Jira Integration: Two-Way Sync | IssueLinker for this exact use case, would love for you to try it out.

We’re focusing on a bidirectional solution for HubSpot <> Jira, syncing data both ways and allowing for cross-posting comments/notes in both directions to be able to communicate with one another.

We’re currently being reviewed to have our HubSpot listing on the marketplace, but are available to use without the marketplace now at HubSpot Jira Integration: Two-Way Sync | IssueLinker

Most of our work is based on customer feedback, so would love to see what you think, thank you!

5

Hi @MMcGarvey and Happy Tuesday!

Thanks for sharing this integration with the HubSpot Community! Great also to hear that your app might be soon listed on the HubSpot Marketplace!

Just wanted to update this topic with the latest updates. Hi @AStanley8, @holodan, @juliaudroc and all, if you want the tickets to sync automatically from HubSpot to Jira, the best current option is to evaluate switching that setup to Jira (Data Sync) for:

  • Ticket ↔ Jira Issue sync
  • Notes ↔ Jira Comments sync
  • Filters limited to your L2/escalation cases

Here is the article for more information: Connect HubSpot and Jira (Data Sync)

I hope this helps!

Have a wonderful day! :sun:

Bérangère