# Automatically Find Potential Duplicate Tickets

**URL:** <https://community.hubspot.com/t/automatically-find-potential-duplicate-tickets/40422>\
**Category:** HubSpot Ideas\
**Tags:** help-desk\
**Created:** [July 8, 2021, 11:39pm UTC](https://community.hubspot.com/t/automatically-find-potential-duplicate-tickets/40422 "2021-07-08T23:39:28Z")\
**Posts on this page:** 1\
**Showing post:** 6

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**Author:** ![RBozeman](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/rbozeman/32/8786_2.png) [@RBozeman](https://community.hubspot.com/u/RBozeman)\
**Post date:** [April 6, 2023, 11:02pm UTC](https://community.hubspot.com/t/automatically-find-potential-duplicate-tickets/40422/6 "2023-04-06T23:02:47Z")

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Hey @KNault,

Yes, this is definitely a huge issue. Expanding the ways to detect and merge duplicate tickets would be helpful, as the ticket name isn’t always a great option, particularly if the ticket was created automatically by default, such as through an inbox message or Facebook Messenger.

I wanted to mention that Insycle can help with this. Full disclosure, I work for Insycle. But Insycle can help you to rewrite ticket names for easier deduplication. Then, you can deduplicate tickets in bulk, using any field as a matching field. Then you can automate it to run on a set schedule (daily or weekly for instance) or inject Insycle templates directly into HubSpot Workflows.

We recently published an in-depth article on dealing with duplicate HubSpot tickets and the problems companies run into, you can [check it out here](https://blog.insycle.com/fix-duplicate-hubspot-tickets).

Best,

Ryan

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