There is currently a way to manage duplicate contacts in HubSpot and I would love if this feature could be extended to service hub as well for tickets. Our team currently has the same struggle as stated by KNault in the original idea. Zendesk and Jira seem to have add-ons that can assist with managing duplicates, but I haven’t found one that integrates with HubSpot. Integrations can be unreliable, so I would prefer if it was a system function similar to the duplicate manager for contacts.