# Automatically Find Potential Duplicate Tickets **URL:** \ **Category:** HubSpot Ideas\ **Tags:** help-desk\ **Created:** [July 8, 2021, 11:39pm UTC](https://community.hubspot.com/t/automatically-find-potential-duplicate-tickets/40422 "2021-07-08T23:39:28Z")\ **Posts on this page:** 1\ **Showing post:** 1
**Author:** ![KNault](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/knault/32/63860_2.png) [@KNault](https://community.hubspot.com/u/KNault)\ **Post date:** [July 8, 2021, 11:39pm UTC](https://community.hubspot.com/t/automatically-find-potential-duplicate-tickets/40422/1 "2021-07-08T23:39:28Z")
On the ticket object, it would be helpful if there was functionality that automatically identified any potential duplicate tickets. This would avoid multiple people working on the same request. We previously used Sales Force and an app by Internet Creations “Case Merge Premium” Duplicate cases are known to wreak havoc. When there are multiple cases for the same issue, agents waste time trying to find the information they need to help the customer. Not only that, but more than one agent might spend time troubleshooting the same issue. If a customer gets multiple responses from different agents, it creates an inconsistent customer experience and looks unprofessional. It’s frustrating for everyone. It was a game changer for our Service Team. --- _[View the full topic](https://community.hubspot.com/t/automatically-find-potential-duplicate-tickets/40422)._