Automatically Create Contacts when Logging in via SSO to Knowledge Base (Private Content)

HubSpot Ideas
1

Having customers or users access our Knowledge Base and Custome Portal (private content) via SSO has been a really good for our customer service as customers are able to log in using the same authentication as our public application.

While all users that can successfully authenticate via SSO will get access to the Knowledge Base (outside of access groups), if a user does not already exist in hubspot when they authenticate via SSO, they should be created automatically. The SSO integration is already passing through claims for firstname, lastname, email etc.. so it should be trivial.

This would allow us to ensure all application users exist in HubSpot when they access our Knowledge Base.

At the very least, this should be a setting within Private Content SSO settings to “Automatically Create Contacts”

2

Agreed. This would be a great feature and could open up a lot of options. In addition to auto-creating contacts with standard claim information (firstname, lastname, etc…), it would be even better to be able to auto-assign newly created Contacts to Memberships based on claim key/values as well.