I totally agree with coke and KBarberSG. We currently use PureChat and this is a bog-standard feature that takes effect every single day … this limitation of auto-closing chats after a period of inactivity, is one of the stumbling blocks in us switching over to HubSpot’s chat. We are trying to introduce artificial work-arounds with workflows connected to Chats, but we keep running into roadblocks - it would be much easier just to have the ‘auto-close after pre-defined interval’ as a standard feature