# Automatically close chat conversation by time **URL:** \ **Category:** HubSpot Ideas\ **Tags:** conversations-inbox\ **Created:** [September 30, 2020, 11:34am UTC](https://community.hubspot.com/t/automatically-close-chat-conversation-by-time/26179 "2020-09-30T11:34:03Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![rwolupo](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/rwolupo/32/65918_2.png) [@rwolupo](https://community.hubspot.com/u/rwolupo)\ **Post date:** [September 30, 2020, 11:34am UTC](https://community.hubspot.com/t/automatically-close-chat-conversation-by-time/26179/1 "2020-09-30T11:34:03Z")
it would be helpful if conversations can be closed automatically after a certain time if there is no further input ---
**Author:** ![coke](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/coke/32/55789_2.png) [@coke](https://community.hubspot.com/u/coke)\ **Post date:** [February 19, 2021, 2:52pm UTC](https://community.hubspot.com/t/automatically-close-chat-conversation-by-time/26179/2 "2021-02-19T14:52:39Z")
I strongly agree with this idea. Many of our customers are looking for this functionality and it would be great to see a way to set an inactivity timer so the conversations that have meet that criteria get closed automatically. ---
**Author:** ![KBarberSG](https://avatars.discourse-cdn.com/v4/letter/k/57b2e6/32.png) [@KBarberSG](https://community.hubspot.com/u/KBarberSG)\ **Post date:** [February 21, 2022, 6:53pm UTC](https://community.hubspot.com/t/automatically-close-chat-conversation-by-time/26179/3 "2022-02-21T18:53:38Z")
Another vote for this. Our team is not the best at closing out chats, and it clogs the email inbox making it very difficult to find the truly current chats. Auto-closing after an interval of our choice would be a huge time saver. ---
**Author:** ![DWilde](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dwilde/32/75413_2.png) [@DWilde](https://community.hubspot.com/u/DWilde)\ **Post date:** [May 11, 2022, 4:16pm UTC](https://community.hubspot.com/t/automatically-close-chat-conversation-by-time/26179/4 "2022-05-11T16:16:21Z")
I totally agree with coke and KBarberSG. We currently use PureChat and this is a bog-standard feature that takes effect every single day … this limitation of auto-closing chats after a period of inactivity, is one of the stumbling blocks in us switching over to HubSpot’s chat. We are trying to introduce artificial work-arounds with workflows connected to Chats, but we keep running into roadblocks - it would be much easier just to have the ‘auto-close after pre-defined interval’ as a standard feature ---
**Author:** ![BCapewell](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/bcapewell/32/75391_2.png) [@BCapewell](https://community.hubspot.com/u/BCapewell)\ **Post date:** [June 3, 2022, 1:31pm UTC](https://community.hubspot.com/t/automatically-close-chat-conversation-by-time/26179/5 "2022-06-03T13:31:11Z")
Is there any update on this? Ive been trying to figure it out on my own for the last few hours. ---
**Author:** ![KBarberSG](https://avatars.discourse-cdn.com/v4/letter/k/57b2e6/32.png) [@KBarberSG](https://community.hubspot.com/u/KBarberSG)\ **Post date:** [June 3, 2022, 1:53pm UTC](https://community.hubspot.com/t/automatically-close-chat-conversation-by-time/26179/6 "2022-06-03T13:53:20Z")
@BCapewell Unfortunately I haven’t heard anything about updating this. I really wish they’d work on it so it wouldn’t junk up the conversation inbox. ---
**Author:** ![BCapewell](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/bcapewell/32/75391_2.png) [@BCapewell](https://community.hubspot.com/u/BCapewell)\ **Post date:** [June 3, 2022, 2:02pm UTC](https://community.hubspot.com/t/automatically-close-chat-conversation-by-time/26179/7 "2022-06-03T14:02:14Z")
@rwolupo I tried doing this via a workflow, but “Conversation Status” is a property that is set by Hubspot and cant be edited. ![BCapewell_0-1654264926476.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/6/b/6b9bdd4849eecdd91392096f5f9be7c59160dc55.png) ---
**Author:** ![LMannak](https://avatars.discourse-cdn.com/v4/letter/l/90ced4/32.png) [@LMannak](https://community.hubspot.com/u/LMannak)\ **Post date:** [July 18, 2022, 12:20pm UTC](https://community.hubspot.com/t/automatically-close-chat-conversation-by-time/26179/8 "2022-07-18T12:20:41Z")
Would be nice to automatically close conversations after a certain period of inactivity, to keep the inbox clean and tidy. Especially for bot conversations. ---
**Author:** ![KirstenC](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kirstenc/32/29892_2.png) [@KirstenC](https://community.hubspot.com/u/KirstenC)\ **Post date:** [August 24, 2022, 9:06pm UTC](https://community.hubspot.com/t/automatically-close-chat-conversation-by-time/26179/9 "2022-08-24T21:06:55Z")
Agree, this would be very useful ---
**Author:** ![Yevheniia](https://avatars.discourse-cdn.com/v4/letter/y/c68b51/32.png) [@Yevheniia](https://community.hubspot.com/u/Yevheniia)\ **Post date:** [January 25, 2023, 1:13pm UTC](https://community.hubspot.com/t/automatically-close-chat-conversation-by-time/26179/10 "2023-01-25T13:13:19Z")
This feature should be definitely considered and implemented. ---
**Author:** ![richiea](https://avatars.discourse-cdn.com/v4/letter/r/4491bb/32.png) [@richiea](https://community.hubspot.com/u/richiea)\ **Post date:** [February 1, 2023, 12:54am UTC](https://community.hubspot.com/t/automatically-close-chat-conversation-by-time/26179/11 "2023-02-01T00:54:28Z")
Agreed. Many visitors will stall out in a Chatflow which is awkward to indefinitely keep open both for them as well as us. ---
**Author:** ![VAnanth](https://avatars.discourse-cdn.com/v4/letter/v/bb73d2/32.png) [@VAnanth](https://community.hubspot.com/u/VAnanth)\ **Post date:** [February 8, 2023, 7:39am UTC](https://community.hubspot.com/t/automatically-close-chat-conversation-by-time/26179/12 "2023-02-08T07:39:29Z")
Fantastic idea. We need this too cause customers start chat with the BOT but then drop out. And this is counted towards total time to close chat reports and doesn’t give us an accurate picture. Would be GREAT to automatically close conversations after a certain period of inactivity, to keep the inbox clean and tidy. **Especially for bot conversations.** ---
**Author:** ![nicolerohrer](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/nicolerohrer/32/38459_2.png) [@nicolerohrer](https://community.hubspot.com/u/nicolerohrer)\ **Post date:** [February 10, 2023, 5:43pm UTC](https://community.hubspot.com/t/automatically-close-chat-conversation-by-time/26179/13 "2023-02-10T17:43:45Z")
Absolutely agree this would serve our customers greatly. ---
**Author:** ![boberdooscott](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/boberdooscott/32/22307_2.png) [@boberdooscott](https://community.hubspot.com/u/boberdooscott)\ **Post date:** [February 10, 2023, 6:11pm UTC](https://community.hubspot.com/t/automatically-close-chat-conversation-by-time/26179/14 "2023-02-10T18:11:23Z")
I agree as well. This would be a very helpful feature. ---
**Author:** ![EffiR](https://avatars.discourse-cdn.com/v4/letter/e/34f0e0/32.png) [@EffiR](https://community.hubspot.com/u/EffiR)\ **Post date:** [April 20, 2023, 8:54am UTC](https://community.hubspot.com/t/automatically-close-chat-conversation-by-time/26179/15 "2023-04-20T08:54:10Z")
Agree, This feature should be definitely considered and implemented. ---
**Author:** ![ThaisCampbell](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/thaiscampbell/32/95016_2.png) [@ThaisCampbell](https://community.hubspot.com/u/ThaisCampbell)\ **Post date:** [August 7, 2023, 6:23pm UTC](https://community.hubspot.com/t/automatically-close-chat-conversation-by-time/26179/16 "2023-08-07T18:23:59Z")
+1 - Good idea! ---
**Author:** ![ERoxdriguez](https://avatars.discourse-cdn.com/v4/letter/e/b77776/32.png) [@ERoxdriguez](https://community.hubspot.com/u/ERoxdriguez)\ **Post date:** [April 30, 2024, 1:43pm UTC](https://community.hubspot.com/t/automatically-close-chat-conversation-by-time/26179/17 "2024-04-30T13:43:08Z")
Great idea +1 ---
**Author:** ![LManeru4](https://avatars.discourse-cdn.com/v4/letter/l/76d3ee/32.png) [@LManeru4](https://community.hubspot.com/u/LManeru4)\ **Post date:** [May 7, 2024, 10:16am UTC](https://community.hubspot.com/t/automatically-close-chat-conversation-by-time/26179/18 "2024-05-07T10:16:37Z")
+1 ! C’est une très bonne idée qui serait un énorme gain de temps pour nos équipes ---
**Author:** ![coke](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/coke/32/55789_2.png) [@coke](https://community.hubspot.com/u/coke)\ **Post date:** [May 7, 2024, 8:53pm UTC](https://community.hubspot.com/t/automatically-close-chat-conversation-by-time/26179/19 "2024-05-07T20:53:13Z")
Hi everyone, what do you think about this workaround? [https://www.linkedin.com/posts/cokeorellana\_solve-abandoned-chats-in-hubspot-automate-activity-7193713696768937986-4jAq?utm\_source=share&utm\_medium=member\_desktop](https://www.linkedin.com/posts/cokeorellana_solve-abandoned-chats-in-hubspot-automate-activity-7193713696768937986-4jAq?utm_source=share&utm_medium=member_desktop) With Help Desk you can automate this using tickets. If a ticket closes, the conversation also closes. It’s very easy if you wanna make it close if the “last response date” is older than 1 day and last response is from the agent. But in the video I also explain how to do it for minutes. I hope it’s easy to understand 🙂 ---
**Author:** ![VAnanth](https://avatars.discourse-cdn.com/v4/letter/v/bb73d2/32.png) [@VAnanth](https://community.hubspot.com/u/VAnanth)\ **Post date:** [May 8, 2024, 4:24am UTC](https://community.hubspot.com/t/automatically-close-chat-conversation-by-time/26179/20 "2024-05-08T04:24:04Z")
The above process makes sense if you’re only using tickets. In our case, all our customers contact us on live chat first and there is no need in most scenarios to convert this chat to a ticket as we can resolve the issue on chat. We only create a ticket if there is something deeper to be investigated by the engineering teams. Thank you for sharing eitherway. 🙂 [Next page](https://community.hubspot.com/t/automatically-close-chat-conversation-by-time/26179.md?page=2)