We are experiencing issues with conversations-tickets, as the sales and the support team is communicating simoultaneously with the same contacts. If there is a ticket created and there is an ongoing communication between the support agent and the contact omn the ticket, and the sales agent sends an other email to the same contact from the sales inbox, afterwards a ticket is moved to the closed stage by the support agent, the conversation gets closed in the sales inbox as well, which makes the communication tracking very hard for the sales colleagues, as the emails are getting closed without their confirmation.
would it be possible to link the tickets and the ticket stage changes only with a certain inbox? If we could link it with the inbox used by the support team only, the sales inbox could remain un-affected.