It would be great if live-chats got associated to a company automatically and not just a contact.
At the moment, you have to manually associate the live chat with a company from the contact view.
This means that if a company has 10 contacts, you would need to go through each contact to find out whether they have been speaking on live chat.
It doesn’t make sense to me why emails are automatically associated on a company level but live chat conversations aren’t.