hi @LFranco2
check out the paid seat for sure
and check if there is any other automation on that is setting ticket owner aligned with contact/company owners, sometimes companies have this automations and foget.
Let us know how it goes.
hi @LFranco2
check out the paid seat for sure
and check if there is any other automation on that is setting ticket owner aligned with contact/company owners, sometimes companies have this automations and foget.
Let us know how it goes.