Automatically assign ticket owners fails

Smart CRM & Sales Hub CRM
3

Hi, @LFranco2,

Here are a few things to check for the team member experiencing the issue:

  1. User Permissions: Ensure that the user has the correct permissions to be assigned as a ticket owner.
  2. Paid Service Seat: Verify that the team member is assigned a paid service seat, as this can impact ticket ownership assignment.

Best regards!