# Automatically assign Ticket owner

**URL:** <https://community.hubspot.com/t/automatically-assign-ticket-owner/106047>\
**Category:** Lead Capture Tools\
**Tags:** enterprise\
**Created:** [April 29, 2024, 7:41pm UTC](https://community.hubspot.com/t/automatically-assign-ticket-owner/106047 "2024-04-29T19:41:55Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![esealpha](https://avatars.discourse-cdn.com/v4/letter/e/2bfe46/32.png) [@esealpha](https://community.hubspot.com/u/esealpha)\
**Post date:** [April 29, 2024, 7:41pm UTC](https://community.hubspot.com/t/automatically-assign-ticket-owner/106047/1 "2024-04-29T19:41:55Z")

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How do I automatically assign the Ticket owner to the user who filled out a new ticket form I’ve created? Not sure what I’m doing wrong. The form has an email field that should correspond to a user in our system. But it doesn’t work.

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [April 30, 2024, 4:45am UTC](https://community.hubspot.com/t/automatically-assign-ticket-owner/106047/2 "2024-04-30T04:45:47Z")

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Hi @esealpha,

You would set up a ticket-based workflow for this. The workflow would enroll tickets coming from that form, then use the “Set property value” workflow action to set the value of the “Ticket owner” property: [Create workflows](https://knowledge.hubspot.com/workflows/create-workflows)

(Any field that captures an email address of a HubSpot user would not be actually linked to that user or signify any ownership. User properties can’t be used in forms.)

Let me know if you have any follow-up questions!