Currently HubSpot does not apply unique Subject lines to the email reply feature in HelpDesk. This can cause unwanted threading in ESPs, especially in conjunction with forms and when a user submits multiple tickets. If a ticket is submitted via form, the subject line becomes RE: [Name of Form] regardless of what the ticket name is. Allowing control of the Subject Line in workflows, or linking the Subject Line to the ticket name could help with email reporting and coherence in ESPs for Help Desk and Forms users.
