Hey all!
@NiloofarK Can you confirm to me if when you receive whatsapp message, it is registred as a WhatsApp activity?
We can think in a solution like that:
Trigger: Activity is WhatsApp message AND [Add other property or filter to refine it].
About it: "[…] I receive a WhatsApp message (event-based trigger), I send an automatic message with reply buttons. Depending on what button the customer chooses, I’d want the workflow to branch out."
I’ve never ever used the WhatsApp HubSpot native application. So, I think there is no way to send a message with buttom. In this case, I recommend you, some softwares to do it.