Hey @NiloofarK, thank you for posting in our Community.
You’re right that currently, our HubSpot’s native workflows don’t include a trigger for inbound WhatsApp messages, which is why you’re not seeing it. To achieve what you’re looking for, you might consider using a third-party tool like Twilio or Zapier to detect incoming WhatsApp messages and then trigger a workflow in HubSpot. From there, you can automate replies with buttons and set up branching based on the user’s choice.
I would highly recommend you to please post this idea at our ideas forum (here).
Our product team, who monitors the forum regularly, can read your specific use case and understand why this would be a useful functionality or change. It also helps other customers facing the same issue to advocate for its implementation on your behalf by upvoting on the thread as well.
To our top experts @Brenner and @TomM2 do you have any recommendations for @NiloofarK matter?
Thank you,
Pam