There definitely needs to be a better way to employ more chatflow setting options to address the following use cases:
A) a live chat appears when team members are online / during a specific schedule
B) a chatbot appears up when team members are offline / during a specific schedule
This way admins can either schedule the hours they want a live chat vs chatbot to be running, or can run multiple bots at the same time (live and bot) on the same domain and let automation do the work of sorting out which bot to display based on team availability.
P.S. team chat availability settings are another item we are looking for an enhancment on from HubSpot. Please upvote that thread here.