A current and critical limitation with the Social Media integration for direct messages is the lack of auto-reply options, especially for Instagram. Under normal circumstances, with an organizational Instagram account auto-replies can be configured directly in the messaging tool, but once integrated with HubSpot this is no longer an option both in IG and in HubSpot.
Idea pitch: we need to be able to have more flexibility and control with Social Media direct messages. Auto-replies are the bare minimum. An integration with the Customer Agent is also needed here.