Agreed that this is a step in the right direction. And we’re now seeing the new formatting options. Hurrah!
However, the auto formatting breaks our 3CX integration.
As 3CX uses E.164 formatting, without spaces, any number stored in HubSpot in this new format, is being ignored because of the spaces.
The number presented by the SIP trunk and the number stored in HubSpot must match exactly for the integration to work as expected.
It would be super useful if the ability to set the formatting, was available as a global configuration option in admin. Additional options, such as ‘remove spaces’ would also be useful.
Credit to HubSpot for getting it this far, but I think a few more tweaks are needed.