Hey Pam,
Looping back to you now that I’ve tried creating lists like you suggested.
I’m not getting any contact populating my lists:
- I’ve tried using the email subject property, but this doesn’t work since the subject of the e-mail is the initial salesperson subject line, hence not making the generation of this list possible.
- I’ve tried using the e-mail body property, but it’s not capturing information correctly as well. Is it possible that since the e-mail received when an e-mail bounces is NOT from the e-mail registered on a contact, the system doesn’t treat it like a 1:1 conversation? For reference, here is an example of what the e-mail looks like.
- I’ve also tried using the email send status property. It generated a few contacts, maybe 20% of the all the ones that actually bounced. It led to me to another question though. What makes Hubspot pick up those email bounces and put the ‘‘contact has bounced’’ banner on the contact page?
Thank you