# Automatic Call Recording on Contacts **URL:** \ **Category:** HubSpot Ideas\ **Tags:** calling\ **Created:** [December 11, 2018, 3:56pm UTC](https://community.hubspot.com/t/automatic-call-recording-on-contacts/11195 "2018-12-11T15:56:47Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Wundervar](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/wundervar/32/93635_2.png) [@Wundervar](https://community.hubspot.com/u/Wundervar)\ **Post date:** [December 11, 2018, 3:56pm UTC](https://community.hubspot.com/t/automatic-call-recording-on-contacts/11195/1 "2018-12-11T15:56:47Z")
I think automatic recording would be useful when calling a contact from Hubspot, some times the manual option is missed when dialling somebody back for example. Always useful to be able to listen back and would be even better if it logged the call with the recording automatically. Thoughts? ---
**Author:** ![Karma](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karma/32/5125_2.png) [@Karma](https://community.hubspot.com/u/Karma)\ **Post date:** [December 31, 2018, 6:17pm UTC](https://community.hubspot.com/t/automatic-call-recording-on-contacts/11195/2 "2018-12-31T18:17:09Z")
Absolutely.We are not started to record any calls, as we are in the process to set up the team, however I can imagine that our team members will have dificultsometimes to remember about to presing the buton for recordings ---
**Author:** ![nick-gat](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/nick-gat/32/51006_2.png) [@nick-gat](https://community.hubspot.com/u/nick-gat)\ **Post date:** [May 14, 2019, 11:44am UTC](https://community.hubspot.com/t/automatic-call-recording-on-contacts/11195/3 "2019-05-14T11:44:26Z")
This would help when you have a large-ish SDR team focused on making calls - they often forget to hit that record button! ---
**Author:** ![jpalarcon](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jpalarcon/32/68653_2.png) [@jpalarcon](https://community.hubspot.com/u/jpalarcon)\ **Post date:** [September 4, 2019, 11:25pm UTC](https://community.hubspot.com/t/automatic-call-recording-on-contacts/11195/4 "2019-09-04T23:25:56Z")
Absolutely. Its a must! ---
**Author:** ![Kerem](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kerem/32/74736_2.png) [@Kerem](https://community.hubspot.com/u/Kerem)\ **Post date:** [September 11, 2019, 9:43am UTC](https://community.hubspot.com/t/automatic-call-recording-on-contacts/11195/5 "2019-09-11T09:43:48Z")
Great Idea, I’d definitely use this functionality for sales call training purposes. ---
**Author:** ![DrorHaliva](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/drorhaliva/32/61905_2.png) [@DrorHaliva](https://community.hubspot.com/u/DrorHaliva)\ **Post date:** [February 18, 2020, 9:35am UTC](https://community.hubspot.com/t/automatic-call-recording-on-contacts/11195/6 "2020-02-18T09:35:15Z")
It’s a must feature! ---
**Author:** ![papuchon](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/papuchon/32/76463_2.png) [@papuchon](https://community.hubspot.com/u/papuchon)\ **Post date:** [October 23, 2020, 9:40am UTC](https://community.hubspot.com/t/automatic-call-recording-on-contacts/11195/7 "2020-10-23T09:40:25Z")
need this ---
**Author:** ![fabiohub](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/fabiohub/32/2490_2.png) [@fabiohub](https://community.hubspot.com/u/fabiohub)\ **Post date:** [October 23, 2020, 1:00pm UTC](https://community.hubspot.com/t/automatic-call-recording-on-contacts/11195/8 "2020-10-23T13:00:30Z")
My team sometimes forgot this button. ---
**Author:** ![fabiogomesds](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/fabiogomesds/32/100293_2.png) [@fabiogomesds](https://community.hubspot.com/u/fabiogomesds)\ **Post date:** [October 23, 2020, 1:00pm UTC](https://community.hubspot.com/t/automatic-call-recording-on-contacts/11195/9 "2020-10-23T13:00:34Z")
why is not automatically? 😕 ---
**Author:** ![Tlevesque](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/tlevesque/32/78471_2.png) [@Tlevesque](https://community.hubspot.com/u/Tlevesque)\ **Post date:** [November 26, 2020, 11:36am UTC](https://community.hubspot.com/t/automatic-call-recording-on-contacts/11195/10 "2020-11-26T11:36:44Z")
We need it!!! ---
**Author:** ![jmbray](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jmbray/32/23574_2.png) [@jmbray](https://community.hubspot.com/u/jmbray)\ **Post date:** [June 17, 2021, 10:53pm UTC](https://community.hubspot.com/t/automatic-call-recording-on-contacts/11195/11 "2021-06-17T22:53:48Z")
Our team members regularly forget to hit this record button, it would be helpful to have the option to have this turned on in 1 party consent states by default. ---
**Author:** ![Giorgos](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/giorgos/32/14279_2.png) [@Giorgos](https://community.hubspot.com/u/Giorgos)\ **Post date:** [August 16, 2021, 1:14pm UTC](https://community.hubspot.com/t/automatic-call-recording-on-contacts/11195/12 "2021-08-16T13:14:18Z")
It is a must and I think it is a simple option on settings to enable automatic call recording. ---
**Author:** ![Anabelle](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/anabelle/32/76793_2.png) [@Anabelle](https://community.hubspot.com/u/Anabelle)\ **Post date:** [September 9, 2021, 7:07am UTC](https://community.hubspot.com/t/automatic-call-recording-on-contacts/11195/13 "2021-09-09T07:07:17Z")
Hubspot please consider auto recording as this is really important not to be missed when making calls ---
**Author:** ![ABianchi](https://avatars.discourse-cdn.com/v4/letter/a/e95f7d/32.png) [@ABianchi](https://community.hubspot.com/u/ABianchi)\ **Post date:** [January 6, 2022, 9:59pm UTC](https://community.hubspot.com/t/automatic-call-recording-on-contacts/11195/14 "2022-01-06T21:59:05Z")
Absolutely necessary! With too many things we need to do while on a call, I’d prefer the call recording automated so we don’t have to worry about missing to press the button. I hope HS Team can look into it. Thanks! ---
**Author:** ![ThiagoF](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/thiagof/32/103047_2.png) [@ThiagoF](https://community.hubspot.com/u/ThiagoF)\ **Post date:** [February 16, 2022, 5:23pm UTC](https://community.hubspot.com/t/automatic-call-recording-on-contacts/11195/15 "2022-02-16T17:23:01Z")
Every CRM that allows outbound calls have the option to toggle on/off the automatically record. I think its much better to let the company choose which model works better for its workflow. Much needed feature. ---
**Author:** ![patricio\_ribba](https://avatars.discourse-cdn.com/v4/letter/p/8e8cbc/32.png) [@patricio\_ribba](https://community.hubspot.com/u/patricio_ribba)\ **Post date:** [February 28, 2022, 9:47pm UTC](https://community.hubspot.com/t/automatic-call-recording-on-contacts/11195/16 "2022-02-28T21:47:02Z")
If you’re using AirCall (for example) integrated with Hubspot, Aircall automatically saves all calls in your stats. Therefore, it is incomprehensible that using Hubspot integrated with a Twillio number (for example) does not automatically record calls. It seems more like a legal problem than a technical one, but why do clients have to deal with this problem? Please resolve urgently, we can’t wait any longer. ---
**Author:** ![patricio\_ribba](https://avatars.discourse-cdn.com/v4/letter/p/8e8cbc/32.png) [@patricio\_ribba](https://community.hubspot.com/u/patricio_ribba)\ **Post date:** [March 1, 2022, 3:49pm UTC](https://community.hubspot.com/t/automatic-call-recording-on-contacts/11195/17 "2022-03-01T15:49:13Z")
I have the same problem. In a Call Center platform we always have de posibility to record automatically all call without human intervention and also the ability to whisper the call (the supervisor can whisper to the sales rep during a conversation and the client dont ear that). It is unpresentable that Hubspot still does not allow this functionality considering that it is a CRM tool that works seamlessly with call providers. ---
**Author:** ![VenancR](https://avatars.discourse-cdn.com/v4/letter/v/d26b3c/32.png) [@VenancR](https://community.hubspot.com/u/VenancR)\ **Post date:** [March 1, 2022, 10:53pm UTC](https://community.hubspot.com/t/automatic-call-recording-on-contacts/11195/18 "2022-03-01T22:53:00Z")
We’re facing the same problem in our call center operation. Many times they forget to record the call. I think Hubspot is a great tool. But lack very basic features. ---
**Author:** ![patricio\_ribba](https://avatars.discourse-cdn.com/v4/letter/p/8e8cbc/32.png) [@patricio\_ribba](https://community.hubspot.com/u/patricio_ribba)\ **Post date:** [March 2, 2022, 1:00pm UTC](https://community.hubspot.com/t/automatic-call-recording-on-contacts/11195/19 "2022-03-02T13:00:15Z")
Hubspot does not have to assume that all countries have legal restrictions that the client must accept the recording. What’s more, it’s totally the other way around, in most countries it is recorded automatically to protect the consumer from fraudulent sales or ill-treatment, the supervisory institutions require calls to be recorded by law. Hubspot should enable this possibility, legally leaving the responsibility of recording or not recording the call automatically in the hands of the sales person, through a popup message reminding them that they must notify the client that the call will be recorded with a button that does record and another that does not record. , but the fact of raising the message is already a great help to prevent them from forgetting to press the record button, it forces them to make the decision. I’m sure you guys are smarter than me and will probably find a better way, but remember that “the best is the enemy of the good”. ---
**Author:** ![MOliveira9](https://avatars.discourse-cdn.com/v4/letter/m/e19b73/32.png) [@MOliveira9](https://community.hubspot.com/u/MOliveira9)\ **Post date:** [March 10, 2022, 5:22pm UTC](https://community.hubspot.com/t/automatic-call-recording-on-contacts/11195/20 "2022-03-10T17:22:49Z")
I’m quite impressed that Hubspot does not do this by default! Another CRMs way less complete have this feature! Please, do this right way! Is a must have for sales teams!! Clicking on a button leads to human error! [Next page](https://community.hubspot.com/t/automatic-call-recording-on-contacts/11195.md?page=2)