Automated Validation Loop – Video Marketing HubSpot Academy Certification Exercise

Academy HubSpot Academy Support
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Subject: [Persistent Issue / Escalation] Automated Validation Loop – Video Marketing Certification Exercise

Course: Video Marketing With HubSpot (Video Marketing Certification)

Exercise: Practical Exercise: Add a HubSpot Video to a Landing Page

Portal ID: [Hub ID]

Issue Summary:

The automated checker continues to return the error “Exercise not yet complete” upon clicking Continue and finish now, despite all technical requirements being fully met on the live published page.

This issue persists across multiple retries and re-publishing attempts.

Verification Checklist Completed:

  • Correct Portal: Confirmed setup is inside Portal ID [Hub ID].

  • Active Exercise Session: The page was re-built and re-published while the exercise status was explicitly active.

  • Module & Type: Added standard Video module and confirmed the Video Type is set to HubSpot video (not an external embed or direct link).

  • Media Hosting: Selected/uploaded the video file directly through HubSpot Files.

  • Page Accessibility: The landing page is live, publicly accessible, and correctly displaying the video element.

  • Troubleshooting Attempted: Cleared cache/cookies, tested via Incognito/Private mode, and re-triggered grading after allowing time for CDN sync.

Requested Action:

Since the live page clearly meets all exercise parameters, it appears the automated validation script is failing to recognize or sync with this portal.

Could a support representative or Academy moderator please run a manual verification or force-sync the progress for Portal [Hub ID]?

Thank you!

Moderator note: The HubSpot Community is a public space. I have therefore edited your content for security & confidentiality reasons.

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Hi @Sumi1, you’ve already met every technical requirement and confirmed it via multiple retries, incognito, and cache clears, this is the automated checker itself failing to sync/recognize the live page rather than anything wrong with your setup. This needs a manual override from HubSpot Academy Support directly, since community can’t force-sync or manually verify an exercise. I’d send this exact writeup (portal ID, checklist, retries) straight to them since it’s detailed enough for them to act on without back and forth.

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Hi @Sumi1 and thanks for outlining your troubleshooting steps and sharing all the relevant details, this really helps us understand what’s happening.

To keep things moving, could you confirm if the video file used is a new upload for this attempt, or one you’ve used for other exercises in the past?

I’ll flag this with our Academy team and I’ll get back to you as soon as possible about this.

Thanks for your patience!
Bérangère

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Hi @Sumi1, I hope that you are well!

I’ve just sent you a DM to follow up.

Thanks and have a wonderful day!
Bérangère