Automated Update of Dynamic Dropdown field in Forms

Developer Support APIs & Integrations
1

Hey community! We are struggling to create a HubSpot Ticket Form that has a dynamic dropdown field showing all tickets from the chosen pipeline. This is made for tickets association.

We managed to set an API integration to scrape all existing tickets and add them to a Custom dropdown property “Tickets list”. But the form itself is not updating the new tickets in the list.

We want to avoid custom form creation. Is there any trick to force HubSpot to update this field in forms?
We tried creating a dummy form with this field and submitting it via script with a small delay after the script is performed, but it does not update our form dropdown with new tickets.
Appreciate any working resolution!

2

@DDKK - I’m absolutely sure this kind of customized/dynamic dropdown field management works becuase I use it myself in various places. The field options should be visible when you render the form - if your API call has update the property value choices correctly (I presume you heve checked this).

I am unsure about what you mean about submittinhg a dummy for with a script here - perhaps you should check the logic with a simpler case?

Good luck!

Steve