Automated Marketing Email Failed To Send Notification

HubSpot Ideas
1

We had scheduled an email in advance to share a Zoom link with our customers. However, the automated email failed to send (with no reason as to why)

We were not aware that the email failed to send, as no internal communication was sent to the account’s super admins.

It is not common practice to double-check that every scheduled email was sent as expected when it should have been.

An internal notification to admins would have meant the issue was rectified ASAP, not when it was too late.

2

Hi @AimeeWilliamson

I understand that’s frustrating but how was this email “automated”? And what troubleshooting have you done so far?

Have you checked the workflow and it’s enrolment criteria?

Or was it a scheduled email - which is different from an automated email?

Thanks

Frank