# Automated E-Mails when Ticket changes the status

**URL:** <https://community.hubspot.com/t/automated-e-mails-when-ticket-changes-the-status/34560>\
**Category:** HubSpot Ideas\
**Tags:** help-desk\
**Created:** [March 25, 2021, 6:52pm UTC](https://community.hubspot.com/t/automated-e-mails-when-ticket-changes-the-status/34560 "2021-03-25T18:52:25Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![SViani](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/sviani/32/46117_2.png) [@SViani](https://community.hubspot.com/u/SViani)\
**Post date:** [March 25, 2021, 6:52pm UTC](https://community.hubspot.com/t/automated-e-mails-when-ticket-changes-the-status/34560/1 "2021-03-25T18:52:25Z")

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Currently there are only two automated emails templates possible: when a ticket is created and when a ticket is closed. If you have a more complex workflow with more status, it is not possible to notify the customer via email when the status of a ticket changes. More automated e-mail templates for the service hub pro is the solution.

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**Author:** ![Franziska\_K](https://avatars.discourse-cdn.com/v4/letter/f/45deac/32.png) [@Franziska\_K](https://community.hubspot.com/u/Franziska_K)\
**Post date:** [October 23, 2023, 1:50pm UTC](https://community.hubspot.com/t/automated-e-mails-when-ticket-changes-the-status/34560/2 "2023-10-23T13:50:07Z")

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I am desperately looking for this solution as well. The customer portal is a bit too “static” to keep customers informed of the workflow of a ticket. I tried to create a workflow, but I am struggling to find the right way. Any suggestions / updates?