Would love to be able to auto-set a customer service agent as available or away. It affects our reporting to see how good we’re doing in responding to that first message. Our customer service is open between 8am and 5pm, Mon-Fri. It’s an easy thing to forget to switch off overnight or over weeekend, and then the numbers for that CS shoot up. Our CS is very diligent in switching it off an on, but will forget every once in a while.