The lack of ability to have a chatbot stay up after business hours in any automated fashion is a big miss. A customer should have the ability to leverage the chatbot during off hours even when an agent is unavailable.
This could be solved in a few different ways:
- Allow different chatflows to be active at different hours of the day, set in the chatflows themselves
- Have more sophisticated handling of the overall chat availability - select a different chatflow for “Outside working hours” Inbox-Channels-Chat-Availability behavior
- Have a setting that allows for agent availability to be set by a schedule and adjustable on an individual basis or a team basis
Right now I can set a chatflow to be up 24/7 and handle chatflow options based on availability, but I’m reliant on team members manually setting their availability which is a point of failure.