I created a logic that uses a Google spreadsheet and Operations Hub to achieve this.
Long story short you manage your OOO users in a spreadsheet like this :
And each time you have a ticket / deal… assigned to someone, a WorkFlow looks in this sheet to see if that person is OOO.
If so it looks for a backup individual.
If no then it finds someone ( randomized) in the team you set as “backup team”
If you want to implement this follow my guide / tutorial on this article: Easy owners rotation in HubSpot with Operations Hub | Antoine Brossault
Antoine

