Yes, this is really needed for both Sales and also for Service Hub for Ticket auto-assignment.
This is basic functionality offered in other Support Ticketing platforms e.g. Zoho Desk, where it marks an ‘Agent’ as offline if they are idle for XYZ time or if they are marked as ‘Away’, the ticket assignment stops for that Agent.
Managing team members on holidays or suddenly away is very time-consuming in HubSpot, especially when multiple email inboxes are used by multiple teams. It also creates risk in not adding or removing an Agent/User from the workflow at exactly the right times, therefore Tickets then need to be manually reassigned. It’s painful!
Please review this HubSpot.