Agreed, this feature is a must have to achieve full automation.
What I have right now is if the contact isn’t followed up within 10 minutes I just send the contact through the workflow again, you can imagine the problems this can cause but I haven’t been able to find a better option.
What we need is in the rotator itself, what days a person is avaiable to to be rotated to (days of the week,) and if they are active. If they call in sick or take vacation, mark them as not active and it should just skip them.
Maybe I’ll write something using their API to do this.