# Auto reply from shared inbox

**URL:** <https://community.hubspot.com/t/auto-reply-from-shared-inbox/100610>\
**Category:** Sales Email\
**Tags:** starter\
**Created:** [February 21, 2024, 6:21am UTC](https://community.hubspot.com/t/auto-reply-from-shared-inbox/100610 "2024-02-21T06:21:22Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![CRavnsborg](https://avatars.discourse-cdn.com/v4/letter/c/bbce88/32.png) [@CRavnsborg](https://community.hubspot.com/u/CRavnsborg)\
**Post date:** [February 21, 2024, 6:21am UTC](https://community.hubspot.com/t/auto-reply-from-shared-inbox/100610/1 "2024-02-21T06:21:22Z")

</div>

Good morning!

I wonder if anybody could help me. I need to make a simple auto reply from our shared Sales Team inbox. What is the best way to make this?

BR Charlotte

---

<div class="post-metadata">

**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [February 21, 2024, 6:24am UTC](https://community.hubspot.com/t/auto-reply-from-shared-inbox/100610/2 "2024-02-21T06:24:05Z")

</div>

Hi @CRavnsborg,

These replies are best set up from the inbox service provider, not from HubSpot, see for example these instructions for Microsoft inboxes: [How to set automatic replies on a user's mailbox in Microsoft 365 - Exchange | Microsoft Learn](https://learn.microsoft.com/en-us/exchange/troubleshoot/user-and-shared-mailboxes/set-automatic-replies)

Best regards!

---

<div class="post-metadata">

**Author:** ![CRavnsborg](https://avatars.discourse-cdn.com/v4/letter/c/bbce88/32.png) [@CRavnsborg](https://community.hubspot.com/u/CRavnsborg)\
**Post date:** [February 21, 2024, 8:57am UTC](https://community.hubspot.com/t/auto-reply-from-shared-inbox/100610/3 "2024-02-21T08:57:07Z")

</div>

Thanks, Karsten!

---

<div class="post-metadata">

**Author:** ![Tajen](https://avatars.discourse-cdn.com/v4/letter/t/ecb155/32.png) [@Tajen](https://community.hubspot.com/u/Tajen)\
**Post date:** [March 20, 2024, 2:02pm UTC](https://community.hubspot.com/t/auto-reply-from-shared-inbox/100610/4 "2024-03-20T14:02:58Z")

</div>

Hi @karstenkoehler ,  
But when you have a conversation with a customer over multiple emails, they will get the auto-reply for every single email they send.  
That seems a bit excessive.

---

<div class="post-metadata">

**Author:** ![CRavnsborg](https://avatars.discourse-cdn.com/v4/letter/c/bbce88/32.png) [@CRavnsborg](https://community.hubspot.com/u/CRavnsborg)\
**Post date:** [February 21, 2024, 8:49am UTC](https://community.hubspot.com/t/auto-reply-from-shared-inbox/100610/5 "2024-02-21T08:49:42Z")

</div>

Thank you, Karsten.

Why not in Hubspot? Would that cause problems?

> **[Send automated emails in workflows](https://knowledge.hubspot.com/marketing-email/create-automated-emails-to-use-in-workflows)**
>
> Learn how to create a marketing email and save it for automation to send it in workflows.

> **[Automate form submission actions](https://knowledge.hubspot.com/forms/form-automations)**
>
> Learn how to use automation tools and build simple workflows within your form editor.

---

<div class="post-metadata">

**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [February 21, 2024, 8:51am UTC](https://community.hubspot.com/t/auto-reply-from-shared-inbox/100610/6 "2024-02-21T08:51:24Z")

</div>

@CRavnsborg an automated email is subject to a subscription type - meaning that unsubscribed contacts wouldn’t receive an auto-reply, for example, unless you’ve purchased the transactional email add-on.

There’s also a higher risk of delivery issues than simply setting it up as part of the email service provider settings.

It’s doable in HubSpot, sure, but it’s simply more likely to cause errors.